It’s also good to know that while Google is willing to sign a HIPAA BAA with you, it does store and retain rights to access to your data including recorded video chat sessions. Compare that to VSee OneClick, which allows you to add multiple users into a video call and also for a user to leave the video call at will. First, you’re out of luck if you need to do a group call – Helpouts is strictly for one-on-one video calls. You should also know that Helpouts comes with a few limitations. The bigger problem you’ll face is whether this Google service will stick around. However, this may not be a big deal, since most of us are already part of the Google mafia in some way. Of course, all these features have to be enabled through a Google account, and require using Google’s Calendar and Wallet products. It includes patient scheduling, provider calendar, email and text notifications, and online payment all in one package. Google Helpouts also fits well into a clinical workflow. It also automatically records video chat sessions and sends the recording to both you and your patient for any required record-keeping (which you also have the option to disable). Helpouts offers you a Business Associate Agreement (BAA) with Google, email and text notifications cleaned of personal information. Unlike Skype and Google Hangouts, which have security issues, Healthcare Helpouts is a bit more conscious of HIPAA privacy concerns and requirements. Whether you’re a nutritionist, a midwife, speech therapist, or a physician, you can now provide your expertise online with Google Helpouts. (You may want to check out this general Helpouts review.) Healthcare Helpouts, in particular, allow health providers meet specific HIPAA regulations for connecting to consumers over real-time video. Based on Google’s popular Hangouts video chat tool, Helpouts is a way for experts to offer their services via live video consultation. Google Helpouts is yet another new Google product experiment. As a health provider wanting to get a start on telehealth in your own practice, you may be considering video options such as Vidyo, American Well, VSee, and more recently, Google Helpouts–think “Google Hangout HIPAA compliant.” Hope you find this Google Helpouts review helpful. A growing number of telehealth platforms like MDLIVE, American Well, Teladoc, and Doctor on Demand are offering online video consultations with a doctor anytime. Video chat visits with your doctor are no longer a thing of the future.
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